Information we collect when you send an enquiry
We collect only the personal information needed to deal with menu frame, menu board and A-frame enquiries, orders and delivery arrangements. This may include your name, business name, role, contact details, delivery address, invoice details and the contents of your request.
We may also collect information about the products you ask for, such as A4 or A3 frame sizes, wall or window mounting, print insert sizes, laminate choices and courier packaging instructions. If you send artwork, logos or menu text, that material is stored for production and proofing purposes.
- Contact details and delivery information
- Order notes and printing instructions
- Artwork, menu text and proofing files
- Invoice and account records
How your details are used in the shop and production team
We use your information to prepare quotes, confirm specifications, produce frames and printed inserts, and arrange delivery across South Africa. The same information helps our production team, print coordinator and installations lead keep the job aligned with the approved brief.
Your details may also be used for account administration, delivery notes, record keeping and internal quality checks on finished work. Where menu sizes, typefaces or colour matching are involved, we use the information you provide to produce the requested result.
- Preparing quotations and job cards
- Printing and finishing menu inserts
- Packaging items for courier delivery
- Keeping production and invoice records
Sharing information with couriers, printers and service providers
We share personal information only where it is needed to complete the work or meet a legal duty. This can include courier partners, print finishing support, payment processors and professional advisers who help us run the business.
Those parties are expected to handle information responsibly and use it only for the task they are engaged to perform. We do not sell personal information. We also do not share more than is necessary for the delivery, printing or administration of an order.
- Courier address details for delivery
- Artwork files for print production
- Account records for payments and reconciliation
- Professional advice where required by law
Storage, security and retention of records
Personal information is stored on business systems and in records needed for day to day operations. We keep information for as long as needed for the purpose it was collected for, or for any longer period required by law, tax rules or contractual records.
We take reasonable steps to protect information from loss, unauthorised access or improper use. These steps may include access controls, secure file handling and limiting the people who may view production files, order history or contact details.
- Access limited to authorised staff
- Files retained for business and legal records
- Reasonable safeguards for digital and paper records
- Secure handling of artwork and contact details
Your POPIA rights and how to use them
You may ask for access to personal information we hold about you, request correction of inaccurate details or object to certain processing where the law allows it. You may also ask us to delete information where retention is no longer required by law or by a valid business reason.
If you want to exercise a right under POPIA, please use our contact form. We may need to verify your identity before taking action, especially where the request relates to invoices, delivery records or artwork files.
- Request access to your personal information
- Ask for correction of inaccurate details
- Object to processing in lawful circumstances
- Request deletion where retention is not required
Cookies, website enquiries and policy updates
Our website may use basic technical tools that help the site function and record enquiry activity. These tools are used for normal business operation, form handling and understanding how visitors submit requests.
We may update this policy from time to time to reflect legal changes or changes in how we handle records. The current version applies from the date it is published on our site. If you continue using our website or send an enquiry, you acknowledge the policy in force at that time.
- Technical site records used for normal operation
- Enquiry submissions through our contact form
- Policy updates published when needed
- Use of the current version in force